Shipping Policy
Overview
At Scented Sanctuary, we strive to ensure that your shopping experience is as smooth and convenient as possible. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website.
Shipping Methods
We offer various shipping methods to meet your needs. The available shipping options and their respective delivery times and costs will be displayed during the checkout process. Please note that delivery times are estimates and may vary depending on the shipping carrier and destination.
Shipping Costs
We offer a shipping cost of $7.99 for orders under 5lb and for all orders up to $69.99. This ensures that you can shop with confidence, knowing exactly what your shipping costs will be.
Free Shipping
We may offer free shipping for all orders over $69.99. Any free shipping promotions will be clearly stated on our website and during the checkout process.
Processing Time
Orders are typically processed within 1-2 business days after receipt of payment. Please note that processing times may be longer during peak periods, such as holidays.
Delivery Times
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process. Please note that delivery times are estimates and may be affected by factors outside of our control, such as weather conditions, customs clearance, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
Damaged or Lost Shipments
If your order is damaged during transit or lost by the carrier, please contact us immediately via email. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
Returns and Exchanges
For information on returning or exchanging items, please refer to our Refund and Returns Policy.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us via email.